NTB-National Tire & Battery at 3004 Northside Parkway, Canton, Georgia.

We present you the complete information about the company NTB-National Tire & Battery — Establishment and car repair at 3004 Northside Parkway, Canton, Georgia: addresses, opening hours, social networks, photos, etc.

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  • Mar, 12 2019
    Sunshine0144 0
    1
    Never, and I say never, give your business to this company/location. I had such a horrible experience in what should have been a simple job. I ordered a set of 4 new tires online, and had them shipped to this shop. Earlier in the day, I called to verify that they were indeed delivered. The associate recited exactly the tire's name and size and told me that they were in. I also inquired about receiving the invoice that came with the shipment, and was told that I would be able to pick it up when I had my services completed later that evening. (I needed that invoice to receive my $70 rebate.) Arriving at the shop at my appointment time, 5pm, I walked to the counter, signed in, and explained that I was here to get my new tires installed. Then, the man at the counter tried to tell me that they didn't have them in, even though I had called and confirmed just 3 hours earlier. Also, I was told that they were running a bit behind schedule and shouldn't be more than an additional 30 min. Having to sit and wait on my car, I said the 30 min would be fine. By the time they took my car into the back to start working on it, I had been sitting for 2.5 hours, not a mere 30 min! It wasn't until 7:30pm when they started on my car when my appointment was at 5pm. During this time, several other customers had came in, been helped, and drove away with their vehicles. Finally, at 8pm my car's tires were changed and an alignment was completed. During the payment for the services, I asked for the invoice that came with the tires so that I would be able to claim my $70 rebate. The man looked at me, and did not know what an invoice was. I explained that it was the order/shipping information that comes on a sheet of printed paper with every order. He claimed that there was no invoice with the tires, but he could give me a sticker from the tire. This sticker only shows what kind of tire and size. Nothing to do with my invoice number I required. Thoroughly frustrated, I did not even receive an apology/explanation of why I had to wait so long before they were even going to look at my car. I spent a total of 3.5 hours at this shop, and they only took 30 min to perform the service. I would have rather had them tell me up front that they needed to reschedule me because they were behind, instead of saying 30 min wait that ended up being a 2.5 hour wait. At the end of the day, I never received my invoice (a substantial loss of $70), wasted my entire evening with no offer of a discount due to the wait, and horrible customer service. I will never give my business to them again, never recommend them, and hopefully this review will save others from having a similar situation.
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